Good morning,
Happy Friday! We're all familiar with the Golden Rule of "Do unto others as you would have them do unto you." But recently I was intrigued to hear Dr. Tony Alessandra talk about the Platinum Rule:
“Do unto others as THEY would have you do unto them.”
Not everyone wants to be treated in the same way. Therefore, whether in customer service or interpersonal relationships, it's important to figure out how others want to be treated and behave accordingly.
Dr. Alessandra pointed out that, “People won’t tell you how to treat them, so instead open your eyes and ears." They will give you signals, including non-verbal cues, that will let you know how to best interact with them.
"How to build rapport with anyone" was the topic of a recent Yes! Network seminar presented by Dr. Alessandra. If you'd like to review a summary of the complete presentation, you're invited to visit this link.
Enjoy - and have a sunny day!
Clarity
P.S. ”Trust men and they will be true to you; treat them greatly, and they will show themselves great.” Ralph Waldo Emerson
P.P.S. To receive Sunny Notes each Friday morning in your email, simply Visit This Link to sign up.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
Showing posts with label Caring. Show all posts
Showing posts with label Caring. Show all posts
Friday, September 23, 2011
Friday, August 19, 2011
Fired Up
Good morning,
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
Hurray for Friday! This week I managed to get in a little shopping and I was struck by how unenthusiastic some people are about the products they’re selling. I found myself thinking, if you don’t care about this product, why should I? It was a good reminder that when we’re selling something it’s very important to…
Show enthusiasm!
At a recent Yes! Network seminar titled “Moments of Magic: Ten Strategies to Create an Awesome Customer Experience” Shep Hyken put it this way. “To create an awesome customer experience, you have to be excited about what you do. Believe it or not, enthusiasm is contagious.”
Smile (it’s contagious too) - and have a sunny day!
Clarity
P.S. “Enthusiasm is the yeast that makes your hopes shine to the stars. Enthusiasm is the sparkle in your eyes, the swing in your gait. The grip of your hand, the irresistible surge of will and energy to execute your ideas.” Henry Ford
Or how about this one! “If you aren't fired with enthusiasm, you will be fired with enthusiasm.” Vince Lombardi
P.P.S. To receive Sunny Notes each Friday morning in your email, simply
Visit This Link to sign up.Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
Friday, May 20, 2011
Funny Bone to Pick
Good morning,
It's Friday! Have you had a good laugh lately? They say laughter is the best medicine, and regardless it certainly makes life more fun. In our work lives laughter can help, too, with breaking the ice, building camaraderie and making the workday more enjoyable and therefore more productive. But trying to be funny is no excuse for being offensive.
Watch out for wisecracks.
This week 7-Eleven got sharply reprimanded about this after they made a wisecrack about Mental Health Month in a Facebook post, which has since been deleted. It's yet another reminder to think before one speaks - or writes - and when in doubt...leave it out.
Today let's try to make others laugh - without hurting anyone's feelings - so we can all have a sunny day!
Clarity
P.S. Do you have a favorite clean joke from your childhood? Here's one of mine :)
Why did the turtle cross the road?
To get to the shell station!
P.P.S. Please help spread the sunshine. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
It's Friday! Have you had a good laugh lately? They say laughter is the best medicine, and regardless it certainly makes life more fun. In our work lives laughter can help, too, with breaking the ice, building camaraderie and making the workday more enjoyable and therefore more productive. But trying to be funny is no excuse for being offensive.
Watch out for wisecracks.
This week 7-Eleven got sharply reprimanded about this after they made a wisecrack about Mental Health Month in a Facebook post, which has since been deleted. It's yet another reminder to think before one speaks - or writes - and when in doubt...leave it out.
Today let's try to make others laugh - without hurting anyone's feelings - so we can all have a sunny day!
Clarity
P.S. Do you have a favorite clean joke from your childhood? Here's one of mine :)
Why did the turtle cross the road?
To get to the shell station!
P.P.S. Please help spread the sunshine. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
Friday, April 29, 2011
Self-Fulfilling Prophecy
Good morning,
Happy Friday! Have you ever gotten a new car and then suddenly you see the same model everywhere? Last time I bought a car it seemed like everybody followed my example and got the same one in the same color no less. Of course what really happened is this.
We find what we’re looking for.
This is true in pretty much all areas of our lives and when it comes to managing employees, apparently it’s been scientifically proven, according to an article in yesterday’s Science Daily.
“How leaders view their employees tends to become a self-fulfilling prophecy,” according to Thomas Sy, assistant professor of psychology at UC Riverside and a longtime business leadership consultant. In what he describes as the first study to examine leaders' conceptions of followers, the psychologist found that "if managers view followers positively -- that they are good citizens, industrious, enthusiastic -- they will treat their employees positively. If they think of their employees negatively -- that they are conforming, insubordinate and incompetent -- they will treat them that way," he said. "Manager beliefs about employees impact organizational outcomes."
This study is an interesting reinforcement of an important piece of common sense, that having positive expectations increases the likelihood of positive results.
Let’s stay positive – and have a sunny day!
Clarity
P.S. "Treat people as if they were what they ought to be, and you help them to become what they are capable of being." Goethe
P.P.S. I always enjoy hearing from you and I thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
Happy Friday! Have you ever gotten a new car and then suddenly you see the same model everywhere? Last time I bought a car it seemed like everybody followed my example and got the same one in the same color no less. Of course what really happened is this.
We find what we’re looking for.
This is true in pretty much all areas of our lives and when it comes to managing employees, apparently it’s been scientifically proven, according to an article in yesterday’s Science Daily.
“How leaders view their employees tends to become a self-fulfilling prophecy,” according to Thomas Sy, assistant professor of psychology at UC Riverside and a longtime business leadership consultant. In what he describes as the first study to examine leaders' conceptions of followers, the psychologist found that "if managers view followers positively -- that they are good citizens, industrious, enthusiastic -- they will treat their employees positively. If they think of their employees negatively -- that they are conforming, insubordinate and incompetent -- they will treat them that way," he said. "Manager beliefs about employees impact organizational outcomes."
This study is an interesting reinforcement of an important piece of common sense, that having positive expectations increases the likelihood of positive results.
Let’s stay positive – and have a sunny day!
Clarity
P.S. "Treat people as if they were what they ought to be, and you help them to become what they are capable of being." Goethe
P.P.S. I always enjoy hearing from you and I thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
Friday, April 1, 2011
The High Road
Good morning,
It's April 1st! Today, and every day, don't get fooled into taking the wrong turn when challenged by a provocative or combative individual. In almost every situation, we have a choice of either taking the high road or taking the low road. Often the "high road" means responding respectfully or professionally to disrespectful or unprofessional behavior. No matter what:
Treat others the way we would like to be treated.
Sometimes it's very difficult and that's when it's very important. Even though we can’t control other people’s behavior, we can always control our own, and everyone benefits when we take the high road.
So no matter what thunderstorms you run into this Friday, bring your own sunshine - and have a sunny day!
Clarity
“Those who bring sunshine to the lives of others cannot keep it from themselves.” ~James Matthew Barrie
Friday, March 18, 2011
Field of Dreams
Good morning,
Happy it’s-almost-Spring Friday! Earlier this week during a Yes! Network seminar, motivational speaker Niurka made the point that ‘Whatever you feed grows. Whatever you starve dies.’ So, this Spring as we’re nourishing our lawns and gardens, let’s also…
Nourish our dreams.
Attention is the life blood of dreams. As we go through each day paying bills, raising children and chasing seemingly endless tasks, the easiest thing in the world is to stop paying attention to our dreams. Yet once we neglect them by directing our energies elsewhere, they begin to fade. Sure, a dream doesn’t require 24 hour a day care, but if starved too long for attention, it can wither and die.
So here’s to hoping your dreams flourish - and you have a sunny day!
Clarity
P.S. "People need dreams, there's as much nourishment in 'em as food."
Dorothy Gilman
P.P.S. I always enjoy hearing from you and I thank you for sharing A Sunny Note with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
Happy it’s-almost-Spring Friday! Earlier this week during a Yes! Network seminar, motivational speaker Niurka made the point that ‘Whatever you feed grows. Whatever you starve dies.’ So, this Spring as we’re nourishing our lawns and gardens, let’s also…
Nourish our dreams.
Attention is the life blood of dreams. As we go through each day paying bills, raising children and chasing seemingly endless tasks, the easiest thing in the world is to stop paying attention to our dreams. Yet once we neglect them by directing our energies elsewhere, they begin to fade. Sure, a dream doesn’t require 24 hour a day care, but if starved too long for attention, it can wither and die.
So here’s to hoping your dreams flourish - and you have a sunny day!
Clarity
P.S. "People need dreams, there's as much nourishment in 'em as food."
Dorothy Gilman
P.P.S. I always enjoy hearing from you and I thank you for sharing A Sunny Note with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
Friday, January 7, 2011
Just Because
Good morning,
Happy Friday! Some things in life are worth doing just because they’re the right thing to do. The world is full of crossroads where commercial interests and human concerns seem to point in different directions. Today’s sunny note is simply a reminder to take the high road.
Do the right thing just because it’s the right thing to do.
Not every action needs an obvious “return on investment.” It’s inevitable that some of the things we do for the people in our lives will go unnoticed or even unappreciated. Yet we do them anyway. Not for pats on the back or commercial rewards, but simply because we care.
In fact, caring turns out to be its own reward, making each of us happier at the end of the road.
Drive safely – and have a sunny day!
Clarity
P.S. In response to last week’s Sunny Note, Cheri Young sent in a great suggestion that I asked her permission to share with you today. Here is Cheri’s recommended alternative to "resolutions." Thanks Cheri!
>>>I find that most resolutions are good for about 3-4 days, after that we are crabby and discouraged. I make a list called "less and more." This way I can celebrate improvement and failure never happens unless I quit trying.
Instead of the usual, I want to lose XX pounds. How about:
I want to eat more real fruit and less refined sugars.
I want to eat more lean protein and fewer fast food hamburgers
Supporting actions:
• Change purchases at grocery store, we tend to eat what is at hand.
• Eat Grilled chicken salads instead of fried foods at restaurants.
I want to spend less time on routine cooking.
I want to spend more time entertaining.
Supporting actions:
• Double the recipe on "routine" foods and store/freeze for another day.
• Pick one weekend a month and invite friends for dinner and cards. (Friends bring the wine and fruit-based dessert.)
I want to save more money.
Supporting actions:
• Increase your retirement savings by one percent and eat out less often.
• Throw change in a cookie jar for the next vacation instead of using your credit card.
• Invite friends to dinner and cards instead of going out, put saved dollars in cookie jar.
As you can see, some actions have multiple results! This is way more fun and successful than promising to lose 10 pounds. Best Regards, Cheri
P.P.S. Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
www.SunnyMediaGroup.com
Happy Friday! Some things in life are worth doing just because they’re the right thing to do. The world is full of crossroads where commercial interests and human concerns seem to point in different directions. Today’s sunny note is simply a reminder to take the high road.
Do the right thing just because it’s the right thing to do.
Not every action needs an obvious “return on investment.” It’s inevitable that some of the things we do for the people in our lives will go unnoticed or even unappreciated. Yet we do them anyway. Not for pats on the back or commercial rewards, but simply because we care.
In fact, caring turns out to be its own reward, making each of us happier at the end of the road.
Drive safely – and have a sunny day!
Clarity
P.S. In response to last week’s Sunny Note, Cheri Young sent in a great suggestion that I asked her permission to share with you today. Here is Cheri’s recommended alternative to "resolutions." Thanks Cheri!
>>>I find that most resolutions are good for about 3-4 days, after that we are crabby and discouraged. I make a list called "less and more." This way I can celebrate improvement and failure never happens unless I quit trying.
Instead of the usual, I want to lose XX pounds. How about:
I want to eat more real fruit and less refined sugars.
I want to eat more lean protein and fewer fast food hamburgers
Supporting actions:
• Change purchases at grocery store, we tend to eat what is at hand.
• Eat Grilled chicken salads instead of fried foods at restaurants.
I want to spend less time on routine cooking.
I want to spend more time entertaining.
Supporting actions:
• Double the recipe on "routine" foods and store/freeze for another day.
• Pick one weekend a month and invite friends for dinner and cards. (Friends bring the wine and fruit-based dessert.)
I want to save more money.
Supporting actions:
• Increase your retirement savings by one percent and eat out less often.
• Throw change in a cookie jar for the next vacation instead of using your credit card.
• Invite friends to dinner and cards instead of going out, put saved dollars in cookie jar.
As you can see, some actions have multiple results! This is way more fun and successful than promising to lose 10 pounds. Best Regards, Cheri
P.P.S. Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
www.SunnyMediaGroup.com
Friday, November 12, 2010
Greatest Assets
Good morning,
Happy Friday! In today’s do-more-with-less economic climate, this morning’s Sunny Note is a reminder that there’s more to success than results. Focusing on results is fantastic for goal setting, progress measurement and countless important purposes. Yet we should also keep in mind that:
It’s not just what we do; it’s how we do it.
Results achieved today can lay the foundation for even greater results in the future, if we don’t burn the bridges that got us this far. That’s why “how the results were achieved” is often as important, or more important, than the results themselves.
When it comes to success, our greatest assets are not our skills, our degrees or our financial resources. Our greatest assets are the relationships we build with others. So no matter what we wish to accomplish, "how" we go about it - by building trust and strengthening collaboration - means more in the long term than "what" we achieve today.
Wishing you the best of success – and a sunny day!
Clarity
"If I have seen further than others, it is by standing upon the shoulders of giants." Isaac Newton
P.P.S. Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Metropolitan Lincoln
32000 Ford Road
Garden City, MI 48135
313-670-7505
MetroMichigan.com
Happy Friday! In today’s do-more-with-less economic climate, this morning’s Sunny Note is a reminder that there’s more to success than results. Focusing on results is fantastic for goal setting, progress measurement and countless important purposes. Yet we should also keep in mind that:
It’s not just what we do; it’s how we do it.
Results achieved today can lay the foundation for even greater results in the future, if we don’t burn the bridges that got us this far. That’s why “how the results were achieved” is often as important, or more important, than the results themselves.
When it comes to success, our greatest assets are not our skills, our degrees or our financial resources. Our greatest assets are the relationships we build with others. So no matter what we wish to accomplish, "how" we go about it - by building trust and strengthening collaboration - means more in the long term than "what" we achieve today.
Wishing you the best of success – and a sunny day!
Clarity
"If I have seen further than others, it is by standing upon the shoulders of giants." Isaac Newton
P.P.S. Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Metropolitan Lincoln
32000 Ford Road
Garden City, MI 48135
313-670-7505
MetroMichigan.com
Friday, November 5, 2010
Goal Posts
Good morning,
This is a special Friday because today fulfills the promise to my readers made one year ago to send a Sunny Note every Friday for 52 uninterrupted weeks. It was a fun goal as well as a challenging one. Looking back, it's the wonderful feedback received throughout the year from you, my sunny pen pals, that gives me the courage to set a new goal of bringing you another year of sunshine. This morning, I'll writing to say:
Thank you.
I sincerely appreciate the opportunity to be a part of your life. My goal is to be helpful, even if it's only by making you smile with a reminder that it's Friday. Perhaps today's Sunny Note can also serve as a reminder for each of us about the importance of setting goals.
Let's ask ourselves, what would I like to achieve by this date next year? And have a sunny day!
Clarity
P.S. “Choosing goals that are important to you is one of the most essential things you can do in order to live your dreams." Les Brown
P.P.S. Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Metropolitan Lincoln Mercury
32000 Ford Road
Garden City, MI 48135
313-670-7505
MetroMichigan.com
This is a special Friday because today fulfills the promise to my readers made one year ago to send a Sunny Note every Friday for 52 uninterrupted weeks. It was a fun goal as well as a challenging one. Looking back, it's the wonderful feedback received throughout the year from you, my sunny pen pals, that gives me the courage to set a new goal of bringing you another year of sunshine. This morning, I'll writing to say:
Thank you.
I sincerely appreciate the opportunity to be a part of your life. My goal is to be helpful, even if it's only by making you smile with a reminder that it's Friday. Perhaps today's Sunny Note can also serve as a reminder for each of us about the importance of setting goals.
Let's ask ourselves, what would I like to achieve by this date next year? And have a sunny day!
Clarity
P.S. “Choosing goals that are important to you is one of the most essential things you can do in order to live your dreams." Les Brown
P.P.S. Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Metropolitan Lincoln Mercury
32000 Ford Road
Garden City, MI 48135
313-670-7505
MetroMichigan.com
Friday, September 17, 2010
"A" for Effort
Good morning,
Happy Friday! Last week Ursula Burns reminded us that working isn’t all about the cash. This morning I’m reflecting on one of the things that’s often as motivating as money, and that’s appreciation.
It’s human nature for us all to want to feel appreciated. But more importantly, all of us have the opportunity to show appreciation to others. At home and on the job, when you see someone do something well, simply take a moment to:
Applaud.
It's painless to applaud a person’s efforts or make a positive comment that shows you noticed. These small gestures, which cost nothing, are worth a lot. On the job, one doesn’t have to be a manager or in charge in order to show appreciation for others. We’re all in it together and we each have the power to change lives, one compliment at a time.
Smart business owners figured out long ago the value of making sure employees know they’re appreciated. Basically, the less they appreciate their people the more they have to pay them to achieve levels of performance or loyalty that showing appreciation would have helped cultivate.
I’m fortunate to work within an organization that appreciates its employees, and I know I couldn’t accomplish my work without the efforts of the people around me. But too often in the world hardworking people doing great things seem to go unnoticed or unacknowledged. So today I invite you to join me in saying “Great job!” to the next person you encounter who appears to be doing just that.
You’ll make them smile – and have a sunny day!
Clarity
P.S. “When someone does something well, applaud! You will make two people happy.” Samuel Goldwyn
Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly by email each Friday.
Clarity Patton Newhouse
Metropolitan Lincoln Mercury
32000 Ford Road
Garden City, MI 48135313-670-7505
MetroMichigan.com
Happy Friday! Last week Ursula Burns reminded us that working isn’t all about the cash. This morning I’m reflecting on one of the things that’s often as motivating as money, and that’s appreciation.
It’s human nature for us all to want to feel appreciated. But more importantly, all of us have the opportunity to show appreciation to others. At home and on the job, when you see someone do something well, simply take a moment to:
Applaud.
It's painless to applaud a person’s efforts or make a positive comment that shows you noticed. These small gestures, which cost nothing, are worth a lot. On the job, one doesn’t have to be a manager or in charge in order to show appreciation for others. We’re all in it together and we each have the power to change lives, one compliment at a time.
Smart business owners figured out long ago the value of making sure employees know they’re appreciated. Basically, the less they appreciate their people the more they have to pay them to achieve levels of performance or loyalty that showing appreciation would have helped cultivate.
I’m fortunate to work within an organization that appreciates its employees, and I know I couldn’t accomplish my work without the efforts of the people around me. But too often in the world hardworking people doing great things seem to go unnoticed or unacknowledged. So today I invite you to join me in saying “Great job!” to the next person you encounter who appears to be doing just that.
You’ll make them smile – and have a sunny day!
Clarity
P.S. “When someone does something well, applaud! You will make two people happy.” Samuel Goldwyn
Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly by email each Friday.
Clarity Patton Newhouse
Metropolitan Lincoln Mercury
32000 Ford Road
Garden City, MI 48135313-670-7505
MetroMichigan.com
Friday, September 10, 2010
14 Tons of Passion
Good morning,
Friday is here – and I hope you had a wonderful week and Labor Day weekend! Today’s food-for-thought is inspired by Ursula Burns, Chairman & CEO of Xerox Corporation. I enjoyed hearing her speak at this week’s Detroit Economic Club meeting. When asked by an audience-member how to become as successful as Ms. Burns, she said:
“Find something that you love and work really, really hard to do it well.”
When we’re passionate about the work we do, we create better results, we’re more fulfilled, and ultimately more successful. Most importantly, Ms. Burns reminded us that success isn’t all about dollars and perks. It’s about enjoying a fulfilling life. The work doesn’t have to be glamorous in order for us to put our heart into it. Every job can be done with enthusiasm and great success.
I heard a very touching example in a conversion on the radio between two New York City sanitation workers. They were talking passionately about clearing 14 tons of garbage from the city streets each day. I googled and found a link so you can hear them at http://bit.ly/cvly9d. If they can bring such enthusiasm to their work, we can too!
Wishing you a successful and sunny day,
Clarity
P.S. What if the job you’re doing right now isn’t your dream job? In the words of Crosby Stills Nash, “If you can't be with the one you love, love the one you're with.”
P.P.S. “The kind of commitment I find among the best performers across virtually every field is a single-minded passion for what they do, an unwavering desire for excellence in the way they think and the way they work.” Jim Collins, Author
Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly by email each Friday.
Clarity Patton Newhouse
Metropolitan Lincoln Mercury
32000 Ford Road
Garden City, MI 48135313-670-7505
MetroMichigan.com
Friday is here – and I hope you had a wonderful week and Labor Day weekend! Today’s food-for-thought is inspired by Ursula Burns, Chairman & CEO of Xerox Corporation. I enjoyed hearing her speak at this week’s Detroit Economic Club meeting. When asked by an audience-member how to become as successful as Ms. Burns, she said:
“Find something that you love and work really, really hard to do it well.”
When we’re passionate about the work we do, we create better results, we’re more fulfilled, and ultimately more successful. Most importantly, Ms. Burns reminded us that success isn’t all about dollars and perks. It’s about enjoying a fulfilling life. The work doesn’t have to be glamorous in order for us to put our heart into it. Every job can be done with enthusiasm and great success.
I heard a very touching example in a conversion on the radio between two New York City sanitation workers. They were talking passionately about clearing 14 tons of garbage from the city streets each day. I googled and found a link so you can hear them at http://bit.ly/cvly9d. If they can bring such enthusiasm to their work, we can too!
Wishing you a successful and sunny day,
Clarity
P.S. What if the job you’re doing right now isn’t your dream job? In the words of Crosby Stills Nash, “If you can't be with the one you love, love the one you're with.”
P.P.S. “The kind of commitment I find among the best performers across virtually every field is a single-minded passion for what they do, an unwavering desire for excellence in the way they think and the way they work.” Jim Collins, Author
Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly by email each Friday.
Clarity Patton Newhouse
Metropolitan Lincoln Mercury
32000 Ford Road
Garden City, MI 48135313-670-7505
MetroMichigan.com
Friday, August 13, 2010
Sunny Face
Good morning,
Hurray for Friday! Even when it’s not the end of the work week, Friday still makes me smile. In fact, smiling is the topic of today’s Sunny Note – because it’s good for business and good for our health.
When we get up in the morning, putting on a smile is as important – or more important – than anything else we wear. It’s worth the effort to…
Put on a happy face.
I was recently talking with a friend who’s dealing with a lot of challenges at home and at work. The weight of the world seems to be on his shoulders and yet he puts on a smile every day. Does he feel like smiling? No! But he smiles anyway and that simple act improves his career, his life and the lives of the people around him.
Smiling is so important that it’s official policy at the Embassy Suites Hotel in Livonia, where their training presentation includes this three-step slide:
Hurray for Friday! Even when it’s not the end of the work week, Friday still makes me smile. In fact, smiling is the topic of today’s Sunny Note – because it’s good for business and good for our health.
When we get up in the morning, putting on a smile is as important – or more important – than anything else we wear. It’s worth the effort to…
Put on a happy face.
I was recently talking with a friend who’s dealing with a lot of challenges at home and at work. The weight of the world seems to be on his shoulders and yet he puts on a smile every day. Does he feel like smiling? No! But he smiles anyway and that simple act improves his career, his life and the lives of the people around him.
Smiling is so important that it’s official policy at the Embassy Suites Hotel in Livonia, where their training presentation includes this three-step slide:
- STEP #1 – Smile
- STEP #2 – Make other people smile
- STEP #3 – Repeat as necessary
When times are tough it’s more important than ever to smile – and make other people smile – as often as possible.
This morning I’m sending you a smile and wishing you a sunny day!
Clarity
P.S. “Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.” Leo Buscaglia
P.P.S. Thank you for sharing Sunny Notes with others. New readers can visit This Link to add an email address to receive Sunny Notes directly each Friday or read prior Sunny Notes at http://www.clarity.tv/.
Clarity Patton Newhouse
Metropolitan Lincoln Mercury
32000 Ford Road
Garden City, MI 48135
313-670-7505
MetroMichigan.com
Friday, July 2, 2010
Stand Up
Good morning,
Happy Friday! It’s often said that “Reputation is everything.” Today’s sunny note invites us to ask ourselves this question:
What do I stand for?
Perhaps it’s honesty, kindness, perseverance or something else entirely. To stand for something we must stand up for it, even when the going gets tough. The characteristics that define us are those we exhibit consistently, not just when it’s convenient.
America stands for freedom, and the brave men and women of our armed forces stand up for it every day. They fight for freedom at the most difficult times in the most difficult places. This weekend we extend to them special thanks as we celebrate our country’s independence.
Each of us stands for something – or many things – that make a difference in our lives and the lives of others. That’s why it’s worth asking ourselves, or even asking someone else from their observations, “What do I stand for?”
Let’s stand up – and have a sunny day!
Clarity
P.S. “Character is like a tree and reputation like a shadow. The shadow is what we think of it; the tree is the real thing.” Abraham Lincoln, 16th U.S. President
P.P.S. Thank you for visiting ASunnyNote.com. If you’re new to Sunny Notes and would like to receive my sunny email each Friday, visit JoinSunnyNotes.com.
Clarity Patton Newhouse
Metropolitan Lincoln Mercury
32000 Ford Road
Garden City, MI 48135
313-670-7505
Happy Friday! It’s often said that “Reputation is everything.” Today’s sunny note invites us to ask ourselves this question:
What do I stand for?
Perhaps it’s honesty, kindness, perseverance or something else entirely. To stand for something we must stand up for it, even when the going gets tough. The characteristics that define us are those we exhibit consistently, not just when it’s convenient.
America stands for freedom, and the brave men and women of our armed forces stand up for it every day. They fight for freedom at the most difficult times in the most difficult places. This weekend we extend to them special thanks as we celebrate our country’s independence.
Each of us stands for something – or many things – that make a difference in our lives and the lives of others. That’s why it’s worth asking ourselves, or even asking someone else from their observations, “What do I stand for?”
Let’s stand up – and have a sunny day!
Clarity
P.S. “Character is like a tree and reputation like a shadow. The shadow is what we think of it; the tree is the real thing.” Abraham Lincoln, 16th U.S. President
P.P.S. Thank you for visiting ASunnyNote.com. If you’re new to Sunny Notes and would like to receive my sunny email each Friday, visit JoinSunnyNotes.com.
Clarity Patton Newhouse
Metropolitan Lincoln Mercury
32000 Ford Road
Garden City, MI 48135
313-670-7505
Friday, May 21, 2010
Who Cares
Good morning,
It's Friday – and that makes me smile. But something else is making me smile even more today, a recent encounter with great customer service. It prompted me to share this simple reminder.
When you care, it shows.
For great (or even just good) customer service, there's no substitute for caring – no matter what else is taught in a training manual.
Where did I find great customer service? The other day I went to Twelve Oaks Mall to replace my favorite watch. After presenting the watch at various jewelry stores to lukewarm responses, I walked into Helzberg Diamonds. The associate, Mida, who promptly greeted me - instead of just pointing out what they had on display – also looked closely at my watch, asked me questions about it and proceeded to research her catalogues and computer in search of exactly what I wanted. Her attitude and actions together showed that she genuinely cared.
But here's the twist. Despite Mida's efforts, she wasn't able to find what I wanted. I was on a specific mission, so off I went. I eventually found my new watch at Lord & Taylor, but they didn’t have an in-store jeweler to customize the links in the band to fit my little wrist. So now what? Mida at Helzberg had struck me as a caring person, so even though it was a little awkward to go back and tell her I found the watch somewhere else, I felt she might understand. Sure enough, she handled my odd request with total grace. That's when the Helzberg experience went from good to great. I walked out with a perfectly fitted watch and a new favorite jewelry store. She might not even realize it, but the next time I'm shopping for jewelry, I'm headed to Helzberg.
The bottom line – caring is the key to customer service. If we don't care, performing the right procedures won't be enough. If we do care, even situations that seem like problems become opportunities to create customers for life.
May you enjoy great customer service - and have a sunny day!
Clarity
P.S. “What seems nasty, painful, evil, can become a source of beauty, joy and strength, if faced with an open mind. Every moment is a golden one for him who has the vision to recognize it as such.” Henry Miller, with special thanks to the Forum Fitness Center in Garden City for sharing this quote.
P.P.S. Thank you for visiting www.MySunnyNotes.com. If you’re new to Sunny Notes and would like to receive my sunny email each Friday, visit www.JoinSunnyNotes.com.
Clarity Patton Newhouse
Metropolitan Lincoln Mercury
32000 Ford Road
Garden City, MI 48135
313-670-7505
www.metromichigan.com
It's Friday – and that makes me smile. But something else is making me smile even more today, a recent encounter with great customer service. It prompted me to share this simple reminder.
When you care, it shows.
For great (or even just good) customer service, there's no substitute for caring – no matter what else is taught in a training manual.
Where did I find great customer service? The other day I went to Twelve Oaks Mall to replace my favorite watch. After presenting the watch at various jewelry stores to lukewarm responses, I walked into Helzberg Diamonds. The associate, Mida, who promptly greeted me - instead of just pointing out what they had on display – also looked closely at my watch, asked me questions about it and proceeded to research her catalogues and computer in search of exactly what I wanted. Her attitude and actions together showed that she genuinely cared.
But here's the twist. Despite Mida's efforts, she wasn't able to find what I wanted. I was on a specific mission, so off I went. I eventually found my new watch at Lord & Taylor, but they didn’t have an in-store jeweler to customize the links in the band to fit my little wrist. So now what? Mida at Helzberg had struck me as a caring person, so even though it was a little awkward to go back and tell her I found the watch somewhere else, I felt she might understand. Sure enough, she handled my odd request with total grace. That's when the Helzberg experience went from good to great. I walked out with a perfectly fitted watch and a new favorite jewelry store. She might not even realize it, but the next time I'm shopping for jewelry, I'm headed to Helzberg.
The bottom line – caring is the key to customer service. If we don't care, performing the right procedures won't be enough. If we do care, even situations that seem like problems become opportunities to create customers for life.
May you enjoy great customer service - and have a sunny day!
Clarity
P.S. “What seems nasty, painful, evil, can become a source of beauty, joy and strength, if faced with an open mind. Every moment is a golden one for him who has the vision to recognize it as such.” Henry Miller, with special thanks to the Forum Fitness Center in Garden City for sharing this quote.
P.P.S. Thank you for visiting www.MySunnyNotes.com. If you’re new to Sunny Notes and would like to receive my sunny email each Friday, visit www.JoinSunnyNotes.com.
Clarity Patton Newhouse
Metropolitan Lincoln Mercury
32000 Ford Road
Garden City, MI 48135
313-670-7505
www.metromichigan.com
Subscribe to:
Posts (Atom)
