Happy Labor Day! I hope you have a wonderful holiday weekend. Have you heard of the Lake Wobegone Effect - everyone’s above average? Unfortunately, we all tend to think we’re smarter than we are and organizations tend to think their customer service is better than it is. But every once in a while there really is a company whose service is exceptionally good, and this week I was surprised and delighted to have that experience.
From the moment they first answered my call to our last interaction at their office, Collex Collision on Merriman Road in Livonia got it 100% right. The delightful woman on the phone assured me I’d called the right place, affirmed that their technicians are excellent and they’d get me taken care of right away. It was old school sales translated beautifully into customer service.
When I arrived (how could I say no?), the place was clean, organized and efficient. They were as friendly in person as on the phone and I left my vehicle with them to repair the paint for an agreed upon price. They provided a website where I could view photos of my vehicle during the repair process and when it was ready, they even offered to come pick me up. I arrived expecting to be disappointed by a bill slightly above estimate (taxes, right?) but no, it was under! And they detailed my car and I could go on and on.
Do I want to damage my car again just so I can get service from Collex? Not really! But it was almost that good.
Let’s all try to shine like the team on Merriman Road - and have a sunny day!
Clarity
“Do what you do so well that they will want to see it again and bring their friends.” Walt Disney
P.P.S. To receive Sunny Notes each Friday morning in your email, simply
Visit This Link to sign up.Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
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