The Platinum Rule

Good morning,

Happy Friday! We're all familiar with the Golden Rule of "Do unto others as you would have them do unto you." But recently I was intrigued to hear Dr. Tony Alessandra talk about the Platinum Rule:

“Do unto others as THEY would have you do unto them.”

Not everyone wants to be treated in the same way. Therefore, whether in customer service or interpersonal relationships, it's important to figure out how others want to be treated and behave accordingly.

Dr. Alessandra pointed out that, “People won’t tell you how to treat them, so instead open your eyes and ears." They will give you signals, including non-verbal cues, that will let you know how to best interact with them.

"How to build rapport with anyone" was the topic of a recent Yes! Network seminar presented by Dr. Alessandra. If you'd like to review a summary of the complete presentation, you're invited to visit this link.

Enjoy - and have a sunny day!

Clarity

P.S. ”Trust men and they will be true to you; treat them greatly, and they will show themselves great.” Ralph Waldo Emerson

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Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com