Good morning,
Happy Friday and final day of September! It’s either the end of summer or the beginning of one of Michigan's most beautiful seasons. As Henry David Thoreau tells us...
"It's not what you look at that matters, it's what you see."
By learning to choose our perspective we can see every end as a beginning and every obstacle as a golden opportunity.
So here’s to opportunity - and a sunny day!
Clarity
P.S. “As summer fades, find sunshine in the golden leaves of fall.” Amanda Lewan
P.P.S. To receive Sunny Notes each Friday morning in your email, simply Visit This Link to sign up.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
Friday, September 30, 2011
Friday, September 23, 2011
The Platinum Rule
Good morning,
Happy Friday! We're all familiar with the Golden Rule of "Do unto others as you would have them do unto you." But recently I was intrigued to hear Dr. Tony Alessandra talk about the Platinum Rule:
“Do unto others as THEY would have you do unto them.”
Not everyone wants to be treated in the same way. Therefore, whether in customer service or interpersonal relationships, it's important to figure out how others want to be treated and behave accordingly.
Dr. Alessandra pointed out that, “People won’t tell you how to treat them, so instead open your eyes and ears." They will give you signals, including non-verbal cues, that will let you know how to best interact with them.
"How to build rapport with anyone" was the topic of a recent Yes! Network seminar presented by Dr. Alessandra. If you'd like to review a summary of the complete presentation, you're invited to visit this link.
Enjoy - and have a sunny day!
Clarity
P.S. ”Trust men and they will be true to you; treat them greatly, and they will show themselves great.” Ralph Waldo Emerson
P.P.S. To receive Sunny Notes each Friday morning in your email, simply Visit This Link to sign up.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
Happy Friday! We're all familiar with the Golden Rule of "Do unto others as you would have them do unto you." But recently I was intrigued to hear Dr. Tony Alessandra talk about the Platinum Rule:
“Do unto others as THEY would have you do unto them.”
Not everyone wants to be treated in the same way. Therefore, whether in customer service or interpersonal relationships, it's important to figure out how others want to be treated and behave accordingly.
Dr. Alessandra pointed out that, “People won’t tell you how to treat them, so instead open your eyes and ears." They will give you signals, including non-verbal cues, that will let you know how to best interact with them.
"How to build rapport with anyone" was the topic of a recent Yes! Network seminar presented by Dr. Alessandra. If you'd like to review a summary of the complete presentation, you're invited to visit this link.
Enjoy - and have a sunny day!
Clarity
P.S. ”Trust men and they will be true to you; treat them greatly, and they will show themselves great.” Ralph Waldo Emerson
P.P.S. To receive Sunny Notes each Friday morning in your email, simply Visit This Link to sign up.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
Friday, September 16, 2011
Bash Through
Good morning,
Hurray for Friday! Sure it's totally compatible to love one's job and love Fridays at the same time. I'm excited about this weekend because DMC Huron Valley-Sinai Hospital is celebrating its 25th Anniversary with a Health Harvest Bash on Sunday.
Reading about their history leads me to reflect on what it takes to build something great. In particular the ability to:
Overcome obstacles.
25 years ago the founders of Huron Valley overcame a lot of obstacles just to open a little community hospital which now is nationally recognized. This morning they're a reminder that whatever your dream is, persevere and you can achieve something great.
Happy Friday - and have a sunny day!
Clarity
“Energy and persistence conquer all things.” Benjamin Franklin
P.P.S. To receive Sunny Notes each Friday morning in your email, simply Visit This Link to sign up.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
Hurray for Friday! Sure it's totally compatible to love one's job and love Fridays at the same time. I'm excited about this weekend because DMC Huron Valley-Sinai Hospital is celebrating its 25th Anniversary with a Health Harvest Bash on Sunday.
Reading about their history leads me to reflect on what it takes to build something great. In particular the ability to:
Overcome obstacles.
25 years ago the founders of Huron Valley overcame a lot of obstacles just to open a little community hospital which now is nationally recognized. This morning they're a reminder that whatever your dream is, persevere and you can achieve something great.
Happy Friday - and have a sunny day!
Clarity
“Energy and persistence conquer all things.” Benjamin Franklin
P.P.S. To receive Sunny Notes each Friday morning in your email, simply Visit This Link to sign up.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
Friday, September 9, 2011
You're Right
Good morning,
Happy Friday! Golf anyone? Historically I haven’t been a very good putter but last weekend I delightfully sank the longest putt of my life. Then the crazy part was that a few holes later I did it again! Of course today’s sunny note isn’t about golf, it’s about what we believe we’re capable of and how that belief shapes our achievements. Quite simply, to achieve more:
Think bigger.
We’re each capable of so much more than we currently believe is possible, we just have to expand our thinking. This applies to every area of our lives, not just on the golf course where my recent improvement came about after playing with a friend earlier this spring who kept saying “you can make that,” as I faced lengthy putts that I used to assume were impossible.
In business, at home and on the golf course, let’s set our sights higher – and have a sunny day!
Clarity
"Whether you think you can, or you think you can't – you're right." Henry Ford.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
Happy Friday! Golf anyone? Historically I haven’t been a very good putter but last weekend I delightfully sank the longest putt of my life. Then the crazy part was that a few holes later I did it again! Of course today’s sunny note isn’t about golf, it’s about what we believe we’re capable of and how that belief shapes our achievements. Quite simply, to achieve more:
Think bigger.
We’re each capable of so much more than we currently believe is possible, we just have to expand our thinking. This applies to every area of our lives, not just on the golf course where my recent improvement came about after playing with a friend earlier this spring who kept saying “you can make that,” as I faced lengthy putts that I used to assume were impossible.
In business, at home and on the golf course, let’s set our sights higher – and have a sunny day!
Clarity
"Whether you think you can, or you think you can't – you're right." Henry Ford.
P.P.S. To receive Sunny Notes each Friday morning in your email, simply
Visit This Link to sign up.Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
Friday, September 2, 2011
Well Done
Good morning,
Happy Labor Day! I hope you have a wonderful holiday weekend. Have you heard of the Lake Wobegone Effect - everyone’s above average? Unfortunately, we all tend to think we’re smarter than we are and organizations tend to think their customer service is better than it is. But every once in a while there really is a company whose service is exceptionally good, and this week I was surprised and delighted to have that experience.
From the moment they first answered my call to our last interaction at their office, Collex Collision on Merriman Road in Livonia got it 100% right. The delightful woman on the phone assured me I’d called the right place, affirmed that their technicians are excellent and they’d get me taken care of right away. It was old school sales translated beautifully into customer service.
When I arrived (how could I say no?), the place was clean, organized and efficient. They were as friendly in person as on the phone and I left my vehicle with them to repair the paint for an agreed upon price. They provided a website where I could view photos of my vehicle during the repair process and when it was ready, they even offered to come pick me up. I arrived expecting to be disappointed by a bill slightly above estimate (taxes, right?) but no, it was under! And they detailed my car and I could go on and on.
Do I want to damage my car again just so I can get service from Collex? Not really! But it was almost that good.
Let’s all try to shine like the team on Merriman Road - and have a sunny day!
Clarity
“Do what you do so well that they will want to see it again and bring their friends.” Walt Disney
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
Happy Labor Day! I hope you have a wonderful holiday weekend. Have you heard of the Lake Wobegone Effect - everyone’s above average? Unfortunately, we all tend to think we’re smarter than we are and organizations tend to think their customer service is better than it is. But every once in a while there really is a company whose service is exceptionally good, and this week I was surprised and delighted to have that experience.
From the moment they first answered my call to our last interaction at their office, Collex Collision on Merriman Road in Livonia got it 100% right. The delightful woman on the phone assured me I’d called the right place, affirmed that their technicians are excellent and they’d get me taken care of right away. It was old school sales translated beautifully into customer service.
When I arrived (how could I say no?), the place was clean, organized and efficient. They were as friendly in person as on the phone and I left my vehicle with them to repair the paint for an agreed upon price. They provided a website where I could view photos of my vehicle during the repair process and when it was ready, they even offered to come pick me up. I arrived expecting to be disappointed by a bill slightly above estimate (taxes, right?) but no, it was under! And they detailed my car and I could go on and on.
Do I want to damage my car again just so I can get service from Collex? Not really! But it was almost that good.
Let’s all try to shine like the team on Merriman Road - and have a sunny day!
Clarity
“Do what you do so well that they will want to see it again and bring their friends.” Walt Disney
P.P.S. To receive Sunny Notes each Friday morning in your email, simply
Visit This Link to sign up.Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
SunnyMediaGroup.com
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