Good morning,
This is such a great day as we get to say goodbye to 2010 and look forward to a brand new start in 2011. I love this time of year...you know…with all the "resolutions" about how we're all going to work out more to get healthy. (I admit that's on my list.) But ultimately it's not the planning that counts, just the doing. So here’s my toast to all of us for 2011.
Make it count.
Plan the work and then work the plan, because far more important than making a resolution is being resolute.
Happy New Year – and have a sunny day!
Clarity
P.S. "Plan your work for today and every day, then work your plan."
Margaret Thatcher
P.P.S. Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-268-6810
www.SunnyMediaGroup.com
Friday, December 31, 2010
Friday, December 24, 2010
Traffic Jams
Good morning,
Merry Christmas Eve! I hope your holidays are going well and all the hustle and bustle translates into peace and joy. This week’s flurry of activity has reminded me about an important ingredient to a peaceful and joyful life.
Patience.
Admittedly, I am one of those people always in a hurry, trying to pack 25 hours into the day. But over the years I’ve learned that in order to thrive or even just survive, all the rushing around needs to be deliberately sprinkled with patience. Deliberately, as in consciously choosing to slow down or even back away when necessary to let the situation breathe. Frequently, the recipe for patience includes a dash of flexibility and a pinch of creativity.
You know…like when the store you’re trying to reach is hemmed in for blocks by cars all trying to turn left into the same place and you’re stuck in the middle of an intersection five blocks away when the light turns red and if only people would stop cutting you off you know you could get where you’re going or at least get out of the intersection before cross traffic blows you away…and then it suddenly occurs to you that buying the thing at the store is not what the holidays are all about, so you wave a friendlier gesture than previously contemplated to the guy who cut you off and pull away into the emptier right lane to find a different thing at a different store at a different time, and instead of white-knuckle driving you slow down, call a friend and turn traffic jam time into quality time talking with someone you love.
We’ve probably all heard Benjamin Franklin’s warning that haste makes waste. Often rushing actually makes things take longer (think of the traffic jams people cause by cutting each other off!) and impatience always makes them feel longer.
This morning let’s take a deep breath – and have a sunny day!
Clarity
P.S. “Patience is the ability to idle your motor when you feel like stripping your gears.” Barbara Johnson
P.P.S. Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-670-7505
MetroMichigan.com
Merry Christmas Eve! I hope your holidays are going well and all the hustle and bustle translates into peace and joy. This week’s flurry of activity has reminded me about an important ingredient to a peaceful and joyful life.
Patience.
Admittedly, I am one of those people always in a hurry, trying to pack 25 hours into the day. But over the years I’ve learned that in order to thrive or even just survive, all the rushing around needs to be deliberately sprinkled with patience. Deliberately, as in consciously choosing to slow down or even back away when necessary to let the situation breathe. Frequently, the recipe for patience includes a dash of flexibility and a pinch of creativity.
You know…like when the store you’re trying to reach is hemmed in for blocks by cars all trying to turn left into the same place and you’re stuck in the middle of an intersection five blocks away when the light turns red and if only people would stop cutting you off you know you could get where you’re going or at least get out of the intersection before cross traffic blows you away…and then it suddenly occurs to you that buying the thing at the store is not what the holidays are all about, so you wave a friendlier gesture than previously contemplated to the guy who cut you off and pull away into the emptier right lane to find a different thing at a different store at a different time, and instead of white-knuckle driving you slow down, call a friend and turn traffic jam time into quality time talking with someone you love.
We’ve probably all heard Benjamin Franklin’s warning that haste makes waste. Often rushing actually makes things take longer (think of the traffic jams people cause by cutting each other off!) and impatience always makes them feel longer.
This morning let’s take a deep breath – and have a sunny day!
Clarity
P.S. “Patience is the ability to idle your motor when you feel like stripping your gears.” Barbara Johnson
P.P.S. Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-670-7505
MetroMichigan.com
Friday, December 17, 2010
Focus
Good morning,
Happy Holidays! At this time of year the joy of the season also brings with it some unique challenges of the season, as we rush around trying to pack so much activity into such a short timeframe. Inevitably, whether it’s during the holidays or not, we all occasionally find that we simply can’t do it all. When that happens, instead of getting frustrated by what you CAN’T do…
Focus on what you CAN do.
It’s very easy and counterproductive to get caught up in worrying about things that are beyond our ability to control. Instead, we’re better off accepting our limitations and crossing those undoable items off our list of concerns, which then enables us to focus more successfully on the things we can accomplish.
Let’s do what we can to have a sunny day!
Clarity
P.S. “Don’t let what you cannot do interfere with what you can do.” John Wooden
P.P.S. Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-670-7505
MetroMichigan.com
Happy Holidays! At this time of year the joy of the season also brings with it some unique challenges of the season, as we rush around trying to pack so much activity into such a short timeframe. Inevitably, whether it’s during the holidays or not, we all occasionally find that we simply can’t do it all. When that happens, instead of getting frustrated by what you CAN’T do…
Focus on what you CAN do.
It’s very easy and counterproductive to get caught up in worrying about things that are beyond our ability to control. Instead, we’re better off accepting our limitations and crossing those undoable items off our list of concerns, which then enables us to focus more successfully on the things we can accomplish.
Let’s do what we can to have a sunny day!
Clarity
P.S. “Don’t let what you cannot do interfere with what you can do.” John Wooden
P.P.S. Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Sunny Media Group, Inc.
313-670-7505
MetroMichigan.com
Thursday, December 9, 2010
Good Fun
Good morning,
When was the last time you had fun conducting business somewhere or with someone? Hopefully it was quite recently! And chances are you're more likely to do business again with the organization or individual who provided the positive experience. That's according to the Retail Marketing Institute, whose study of customer retention reports that 70% of customers would go someplace else if it were "more fun" to do business elsewhere.
Fun is good - and good for business.
More specifically, fun is one of the keys to retaining customers. Sales and service expert Scott McKain addressed this topic in his recent Yes! Network seminar titled "All Business is Show Business: How to Consistently Create Outstanding Customer Experiences." Scott said, "The 'fun' statistic doesn’t mean people want a standup comedian; it means they’re looking for something different, something exciting or enjoyable. In other words, customers want an experience."
If instead of providing the experience customers want we just "satisfy" them, we risk a staggering loss of customer retention. According to a Xerox survey of repeat business, only 6% of "satisfied" customers returned. On the other hand, 66% of “highly” or “extremely” satisfied customers returned.
"What these stats show," said Scott McCain, "is that trying to ‘satisfy’ customers is not setting the bar high enough. We have to raise the bar if we are going to get the repeat business that every company is after."
Let's have some fun – and a sunny day!
Clarity
P.S. "People rarely succeed unless they have fun in what they are doing."
Dale Carnegie
P.P.S. Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Metropolitan Lincoln
32000 Ford Road
Garden City, MI 48135
313-670-7505
MetroMichigan.com
When was the last time you had fun conducting business somewhere or with someone? Hopefully it was quite recently! And chances are you're more likely to do business again with the organization or individual who provided the positive experience. That's according to the Retail Marketing Institute, whose study of customer retention reports that 70% of customers would go someplace else if it were "more fun" to do business elsewhere.
Fun is good - and good for business.
More specifically, fun is one of the keys to retaining customers. Sales and service expert Scott McKain addressed this topic in his recent Yes! Network seminar titled "All Business is Show Business: How to Consistently Create Outstanding Customer Experiences." Scott said, "The 'fun' statistic doesn’t mean people want a standup comedian; it means they’re looking for something different, something exciting or enjoyable. In other words, customers want an experience."
If instead of providing the experience customers want we just "satisfy" them, we risk a staggering loss of customer retention. According to a Xerox survey of repeat business, only 6% of "satisfied" customers returned. On the other hand, 66% of “highly” or “extremely” satisfied customers returned.
"What these stats show," said Scott McCain, "is that trying to ‘satisfy’ customers is not setting the bar high enough. We have to raise the bar if we are going to get the repeat business that every company is after."
Let's have some fun – and a sunny day!
Clarity
P.S. "People rarely succeed unless they have fun in what they are doing."
Dale Carnegie
P.P.S. Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Metropolitan Lincoln
32000 Ford Road
Garden City, MI 48135
313-670-7505
MetroMichigan.com
Friday, December 3, 2010
Make It Happen
Good morning,
Happy Friday! Thursday’s newspaper made me smile with its article about the economy heading in the right direction. Despite the tough times we’ve been through the world is still full of opportunities. The catch is that:
Opportunity doesn’t knock.
It just drives by - unless we jump up and chase it down. So if there’s an opportunity you’d like to pursue, now is the time to get out the gym shoes and in the words of Michael Jordan, "make it happen."
You can do it – and have a sunny day!
Clarity
P.S. "There is no scarcity of opportunity to make a living at what you love; there's only scarcity of resolve to make it happen." Wayne Dyer
P.P.S. Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Metropolitan Lincoln
32000 Ford Road
Garden City, MI 48135
313-670-7505
MetroMichigan.com
Happy Friday! Thursday’s newspaper made me smile with its article about the economy heading in the right direction. Despite the tough times we’ve been through the world is still full of opportunities. The catch is that:
Opportunity doesn’t knock.
It just drives by - unless we jump up and chase it down. So if there’s an opportunity you’d like to pursue, now is the time to get out the gym shoes and in the words of Michael Jordan, "make it happen."
You can do it – and have a sunny day!
Clarity
P.S. "There is no scarcity of opportunity to make a living at what you love; there's only scarcity of resolve to make it happen." Wayne Dyer
P.P.S. Thank you for sharing Sunny Notes with others. New readers can Visit This Link to add an email address to receive Sunny Notes directly from me by email each Friday.
Clarity Patton Newhouse
Metropolitan Lincoln
32000 Ford Road
Garden City, MI 48135
313-670-7505
MetroMichigan.com
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